Terms & Conditions

Welcome to Luala Spa. These Terms and Conditions govern your use of our website and services. By accessing our website or booking an appointment with us, you agree to be bound by these Terms and Conditions.

Booking and Payment: You may book an appointment with us by phone, website, email, or through our online booking system. Payment is due at the time of service. We accept payment by credit card or cash.
Cancellation Policy: We understand that life can be unpredictable, and sometimes you may need to cancel or reschedule your appointment. Please let us know at least 24 hours in advance if you need to cancel or reschedule. Late cancellations or no-shows may result in a fee.
Service Disclaimer: Our spa services are intended for relaxation and therapeutic purposes only. They are not a substitute for medical care, and we do not diagnose or treat medical conditions. If you have any medical concerns, please consult your healthcare provider before booking an appointment with us.
Gift Certificates: We may offer gift certificates for our spa services. Gift certificates are non-refundable and may not be redeemed for cash.
Privacy Policy: We take the protection of your personal information seriously. Our Privacy Policy outlines our policies and procedures for collecting, using, and disclosing your information. By using our website or booking an appointment with us, you agree to our Privacy Policy.
Intellectual Property: All content on our website, including text, graphics, logos, and images, is the property of Luala Spa and is protected by copyright and other intellectual property laws. You may not use our content without our prior written consent. 
Limitation of Liability In no event shall Luala Spa be liable for any damages, including but not limited to, direct, indirect, incidental, or consequential damages arising from the use of our website or services.
Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of Vietnam, without regard to its conflicts of law provisions.
Changes to Our Terms and Conditions: We may update our Terms and Conditions from time to time to reflect changes in our practices or legal obligations. We encourage you to review this policy periodically for any updates.

Contact Us: If you have any questions or concerns about our Terms and Conditions, please contact us at Luala Spa, 22 Hang Manh, Hoan Kiem, Ha Noi, Viet Nam, +(84) 76 977 2626, or reservation@lualaspa.com.